what is the primary focus of lean methodology in healthcare

ATI RN

ATI Leadership Practice A

1. What is the primary focus of Lean methodology in healthcare?

A. Reduce healthcare costs
B. Enhance patient satisfaction
C. Increase patient throughput
D. Standardize care processes

Correct answer: D

Rationale: The correct answer is D: Standardize care processes. Lean methodology in healthcare focuses on standardizing care processes to improve efficiency and reduce waste. While reducing healthcare costs and enhancing patient satisfaction are important goals in healthcare, the primary focus of Lean methodology is to standardize care processes to ensure consistent, high-quality care delivery. Increasing patient throughput may be a byproduct of implementing Lean principles but is not the primary focus.

2. When communicating with a client who has a complaint, what principle is important to keep in mind?

A. Supervisors should always be involved.
B. The client's physician is often the cause of the problem.
C. Avoid discussion of complaints.
D. Clients and families should be treated with respect; communication should be open and honest.

Correct answer: D

Rationale: When addressing complaints from clients, it is crucial to prioritize treating clients and families with respect. Open and honest communication fosters trust and transparency in resolving issues effectively. This client-centered approach emphasizes the importance of maintaining positive relationships within the healthcare setting. Choices A, B, and C are incorrect. Involving supervisors in every communication with a client who has a complaint may not always be necessary or practical. Blaming the client's physician for the issue is unprofessional and does not address the client's concerns. Avoiding discussion of complaints can lead to unresolved issues and dissatisfaction among clients.

3. A hospitalized diabetic patient received 38 U of NPH insulin at 7:00 AM. At 1:00 PM, the patient has been away from the nursing unit for 2 hours, missing the lunch delivery while awaiting a chest x-ray. To prevent hypoglycemia, the best action by the nurse is to

A. save the lunch tray for the patient�s later return to the unit
B. ask that diagnostic testing area staff to start a 5% dextrose IV
C. send a glass of milk or orange juice to the patient in the diagnostic testing area
D. request that if testing is further delayed, the patient be returned to the unit to eat.

Correct answer: D

Rationale:

4. What is the term used for assigning a rating based on an overall impression?

A. Recency error.
B. Leniency error.
C. Absolute judgment.
D. Halo error.

Correct answer: D

Rationale: The correct answer is 'Halo error.' Halo error occurs when a rating is given based on a general impression rather than specific performance criteria. Choice A, 'Recency error,' refers to rating an employee based on recent events rather than the entire evaluation period. Choice B, 'Leniency error,' is when a manager consistently rates employees higher than they deserve. Choice C, 'Absolute judgment,' involves evaluating based on established standards rather than an overall impression.

5. Which of the following best describes intrinsic values?

A. Intrinsic values are often abstract ideas.
B. Intrinsic values are basic needs for sustaining life.
C. Intrinsic values are qualities patients consider to be important in their private lives.
D. Intrinsic values are qualities patients consider important for nurses to have.

Correct answer: B

Rationale: The correct answer is B. Intrinsic values refer to basic needs for sustaining life, such as food, water, shelter, and safety. Choices A, C, and D are incorrect because intrinsic values are not abstract ideas, qualities important in private lives, or qualities important for nurses to have.