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ATI Leadership Proctored Exam 2019
1. When caring for a patient who just received a terminal diagnosis and is tearful and frightened, what is the best action to demonstrate caring?
- A. Call the patient's spiritual leader to talk to the patient.
- B. Call the patient's family and ask them to come sit with the patient.
- C. Cry with the patient while sympathizing with their situation.
- D. Sit with the patient and listen to their fears.
Correct answer: D
Rationale: In situations where a patient receives a terminal diagnosis and is emotionally distressed, it is essential to provide empathy and support. Sitting with the patient and actively listening to their fears allows the patient to express their emotions and concerns. This action demonstrates genuine care and compassion, showing the patient that their feelings are acknowledged and valued. It creates a therapeutic environment that fosters trust and emotional well-being, helping the patient cope with the distressing news. Calling the patient's spiritual leader (Choice A) may not address the immediate emotional needs of the patient. Calling the patient's family (Choice B) can be comforting but might not directly address the patient's fears. Crying with the patient (Choice C) can blur professional boundaries and may not be as beneficial as actively listening and providing support.
2. In a unionized hospital, nurses receive compensatory pay for working holidays based on the hours worked with no extra compensation. Despite management refusing to consider changes to the compensatory pay system suggested by nurses during the annual employee satisfaction survey, a trend member listened to both parties and made non-legally binding recommendations. What is this type of settlement known as?
- A. Collective bargaining
- B. Mediation
- C. Grievance
- D. Binding arbitration
Correct answer: B
Rationale: Mediation involves a neutral third party who assists in resolving disputes by providing non-legally binding recommendations. In this scenario, the trend member acted as a mediator by listening to both nurses and management and offering suggestions without the authority to enforce them as a legally binding decision. Collective bargaining refers to negotiations between labor unions and employers to determine terms of employment. Grievance is a formal complaint by an employee against an employer. Binding arbitration involves a neutral third party making a final and legally binding decision to resolve a dispute.
3. On what basis does the U.S. healthcare system operate?
- A. Healthcare is a basic right provided to all equally.
- B. Ability to pay determines access to care.
- C. Only the rich are entitled to healthcare.
- D. Health insurance is required to obtain care.
Correct answer: B
Rationale: The correct answer is B. In the U.S., the healthcare system operates on a model where access to healthcare services is largely determined by an individual's ability to pay for care. This means that those with more financial resources have greater access to a wider range of healthcare services, while those with limited financial means may face barriers to accessing necessary care. Choices A, C, and D are incorrect because healthcare in the U.S. is not universally provided as a basic right to all equally, it is not exclusively for the rich, and while health insurance is common, it is not the sole determinant of access to care.
4. What is the most caring response the student can make in this situation?
- A. Tell the other students that they are being mean and then leave the table.
- B. Shame the students for being so uncaring and cruel.
- C. Ask the other students why they think the instructor is so picky.
- D. Laugh and tell a story of a personal reprimand received from the instructor.
Correct answer: C
Rationale: Choosing to ask the other students why they think the instructor is so picky is a caring response as it opens up a constructive conversation. This approach can help shift the focus from making fun of the instructor to understanding the reasons behind their behavior, fostering empathy, and potentially promoting a more respectful environment. Option A may address the behavior but does not promote understanding. Option B focuses on shaming, which may escalate the situation. Option D diverts attention from the issue and may perpetuate a negative atmosphere.
5. When the domain .edu is noted during the search for the term informatics, what should the individual determine about the site's affiliation?
- A. It's an internet service provider
- B. It's a commercial site
- C. It's a government agency
- D. It's an educational institution
Correct answer: D
Rationale: When a domain ends in .edu, it indicates that the site belongs to an educational institution. Therefore, if a user searching for the term informatics comes across a domain with .edu, it is likely an academic resource related to the field of informatics. Choice A, an internet service provider, is incorrect because the .edu domain is specifically reserved for educational institutions. Choice B, a commercial site, is incorrect as commercial sites typically use domains like .com. Choice C, a government agency, is incorrect as government agencies usually have domains ending in .gov.
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